All G-Code products are backed with a Limited Lifetime Warranty. If ANY G-Code holster fails for ANY reason, Edge-Works Manufacturing will repair or replace the hostler – FREE of charge. It’s that simple.
By email, with your order number if you have one at email@example.com. Sometimes we can’t get to the phone, or we are on the other line. Through email, we can keep track of our customer interactions. We can respond with an image, or hyperlink to a solution or product, and you can respond in kind. It works very well. Usually, email response is also the fastest method. If you don’t receive a response during business days within 24-hours, try emailing again. Our hours are between 8:30 AM and 5:00 PM EST, Monday through Friday.
Once we have your order, it goes into the queue to be manufactured. We strive to build and ship every order as soon as possible. Generally, the average turnaround time is between 4 to 6 weeks. However, this is NOT a guarantee – only an estimate! If response is better than expected and order volume is higher than normal lead times could be as much as 8-10 weeks and on rare occasions, even longer. Long lead times are always temporary situations, as we make every effort to adjust what we are doing to meet customer needs. The best way to check your order status is to contact us via email, with your order number. Reach us at firstname.lastname@example.org.
G-Code is a Manufacturer, not a store. Everything we make is paid for up front, built to order, so nothing is “in stock”. As such, when you place an order, you are placing a “Build Order,’ and are paying for the materials to be used upfront. Like Burger King, you can have it your way, but you pay for the burger up front. Most web-stores charge up front and ship later. This is not an uncommon business practice.
Tactical Fuzz is a “suede-like” synthetic outer laminate. This outer layer presents a softer surface that significantly reduces noise during movement, lowers the rigs reflective signature in the IR spectrum, and blends in with the surrounding environment. Tactical Fuzz has a near 0% water absorption rate and is permanently bonded to the holsters outer surface. Tactical Fuzz is an available upgrade on ALL G-Code holsters (except for the SOC Rig) and magazine carriers, as well as select G-Code accessories.
Yes, within 15 days of delivery. Please note there is a standard 15% restocking fee. Contact customer service at email@example.com for your RMA number.
Yes, in most cases. The INCOG, ECLIPSE, and the OSH holsters can be modified to accept most weapons with optics mounted. Once you place your order, send an email to firstname.lastname@example.org, include a picture of your weapon with the optic mounted, and your invoice number. The INCOG IWB Holster System with the Mag Caddy attached will not support a weapon with an optic mounted.
Not at this time, but it’s coming. Keep an eye on our Facebook for product announcements.
If it’s not available as an option in a drop-down menu, then no, we don’t have it. G-Code is looking at adding new firearms to our roster. Adding a gun is a large investment and one that must be made judiciously. We look at customer suggestions, market trends, and work closely with our industry partners. Suggestions such as yours are of course noted and we keep track of these. We greatly appreciate your feedback. The more emails we get concerning a certain gun, the more likely we are to add it to the line up.
If you have a problem with a shipment or a missing item, you have 20 days from the date of the shipment to contact us, via email at email@example.com. After 20 days of shipment, we can no longer help you.
Over time, you may see wear points on the finish of the firearm. This is the case with all holsters. To minimize this wear and tear, keep the holster clean, dirt, and dust free. The plastic that the holster is made from is far softer than any of the modern gun finishes. However, when dirt gets between the weapon and the holster it has an abrasive effect. Lining the inside of the holster seems like a solution but every lining we have tried only traps the dirt and makes the effect worse. In addition, nylon fabrics, leather, and suede are all more abrasive by themselves to the gun finishes then just smooth, raw plastic. We recommend not holstering investment class firearms because potential wear and tear can hurt their long-term value. For working class firearms, treat them as a craftsman treats his tools, and expect that with time and use distinctive character marks will begin to show.